Returns

Don’t have an account? Submit your return here.

 

Box up your items, apply the label provided, and ship them back to us. You’ll get an email when your items have been received and your refund has been processed. Please allow 3-5 days for your refund to be initiated.

Cinq à Sept wants you to be completely satisfied with your purchase. However, in the event that you need to return your unworn items, you can ship it back to us in the original packaging for a refund.

All orders shipped outside the continental United States are final sale, non-returnable and non-refundable.

All items marked as Final Sale are ineligible for exchanges, returns or refunds.

Please note our return policy:

• All returns must be requested within 14 days from the date of delivery for a refund to your original form of payment.
• All returns must be requested within 30 days from the date of delivery for a merchandise credit.
• All returns must be shipped within 30 days of the return request.
• Only purchases made online can be returned online.
• Once a form of refund is selected, it cannot be changed.
• We will not accept merchandise that has been worn, altered, dirty, or washed.
• Merchandise must have all tags attached.
• All items should be returned in their original packaging.
• Shipping charges are not refundable.
• Online purchases cannot be return in-store.
• Upon receipt of returned goods, Cinq à Sept reserves the right to deny a refund if the merchandise does not meet return policy requirements.
• A $10.00 return shipping fee will be deducted from your total refunded amount.
• Please note that an excessive number of returns in a twelve-month period may cause us to reject future orders from you.
• FOOTWEAR RETURNS: Only unworn items can be returned. The shoes must be in perfect condition, in the original box, unworn, unwashed, undamaged, and with all the original tags attached. To avoid damages, we recommend trying on footwear in clean, carpeted areas. Returns that do not meet these criteria will not be accepted and will be sent back to you with an explanation. Shipping fees cannot be refunded.

In-Store Returns

All items marked as Final Sale are ineligible for exchanges, returns or refunds.

Please note our return policy:

• All returns must be within 14 days from the date of purchase for a refund to your original form of payment.
• Only purchases made in-store can be returned in-store.
• We will not accept merchandise that has been worn, altered, dirty, or washed.
• Merchandise must have all tags attached.
• Cinq à Sept reserves the right to deny a refund if the merchandise does not meet return policy requirements.
• In-store orders cannot be returned online.
• Please note that an excessive number of returns in a twelve-month period may cause us to reject future orders from you.

Frequent Returns

Cinq à Sept prides itself in selling high quality products that go through a very thorough inspection process before they ship to their new home, as well as providing adequate product and sizing information to guide our customers to their best fit for each style.

As a result, if we see a higher than normal return rate on your account, we may contact you via email to inquire further on your returns. Once we can gain a better understanding on why many of your purchases are not working for you, we will be able to manually process return requests for your account, or deny any returns coming from your account. If you have any concerns about the fit or quality of our items, please reach out to our customer service prior to purchasing.

If your Cinq à Sept return arrives at our facility in a damaged, dirty, altered, or worn state, we will inquire with you via email to better understand if the item was received in this state in its original packaging. Cinq à Sept reserves the right to deny a return if it has visible signs of wear and tear, or the tags have been removed from the item. If you receive a Cinq à Sept in a damaged or concerning state, please reach out to customer service with photos so that we can process your return or exchange.

Refund Processing

Refunds may only be issued in the same form as was utilized for payment. Please note that we do not refund original or return shipping charges. Refunds are returned to the original payment method. Returns are processed within 7-10 business days of package receipt. Your banking institution may require additional days to process your refund.

Returns for Sale Items

Sale items are eligible for returns as they follow the same return policy as full price items unless shipped outside the continental US or marked as "FINAL SALE" in the product description.

Returns Procedure

To start your return, please visit our return portal here. Follow the prompts to request the return of your item. Pack all items in a secure box or reuse the original packaging and enclose the packing list with your items. Any returns combining multiple orders must be accompanied with all order packing lists or you may experience a delay in the return process.

Printing Your Return Label

Start your return online here. Box up your items, apply the label provided, and ship them back to us. You’ll get an email when your items have been received and your refund has been processed. Please allow 2-3 days for your refund to be initiated. A return label is provided for orders only if shipped within the continental United States. Please note: $10.00 per returned package will be deducted from your return credit. Your return label is trackable and can be used for all US addresses.

All items are quality controlled and checked for any faults before they are shipped to customers. Should you receive an item that is not in perfect condition please contact us at customerservice@cinqasept.nyc immediately.