Shipping

Please allow 1-2 business days for your order to be processed.

Expedited orders received after 12 PM EST will ship on the following business day.

Shipping Method	Order By	Shipping Fee	Estimated Shipping
FedEx Ground	12 PM EST	FREE for orders over $250.00* shipped within the US.	3-5 business days
FedEx 2-day**	12 PM EST	$24.00	2 business days
FedEx Overnight**	12 PM EST	$34.00	1 business day
Canada	12 PM EST	$32.00	5-7 business days

**Orders placed on the weekend or during a holiday will be processed and shipped the following business day. Saturday and Sunday do not count as shipping/business days.

Cinq à Sept will provide a FedEx tracking number within 24 hours of your order being shipped to help you anticipate the appropriate delivery date.

Delivery to all U.S. and international P.O. Boxes is not currently available.

Pre-Order

When a product is available for pre-order, it means that the order is available for purchase before the item is in-stock. Products on pre-order will be shipped on or after the estimated shipping date.

The estimated shipping date can be found on the product page. We will send an email updating once the item is in stock, shipped with tracking information or in the case of delays.

Pre-order products must be paid in full at the time of purchase.

Please note, pre-orders cannot be edited once placed. Contact us at customerservice@cinqasept.nyc to cancel and place a new pre-ordered with the desired selections. Orders that have already shipped cannot be edited.

Changes to Order

Please note, once an order has been placed we cannot make changes. This includes adding items to the existing order, changing a size of an item in an existing order, or combining multiple orders. Please request the order be canceled within 1 hour of the order being placed and place a new order for the correct information.

Unfortunately, we will not be able to make changes to orders in transit. Please double check your shipping address and cart prior to confirming and submitting your orders. Once an order is in transit, we cannot cancel the order and the order will be delivered.

Cancel Orders

Please note, orders can be requested to be canceled but cannot be guaranteed. Please contact us at customerservice@cinqasept.nyc immediately for the best chance of canceling the order prior to shipping.

Exchanges

At this time, we cannot accommodate exchanges. Please request to return the item that did not work and place a new order for the new item.  

We DO NOT accept returns or exchanges for items purchased at other retail locations or other websites.

Price Adjustments

Please note that during promotion periods, promotional offers cannot be applied towards previous purchases.

Price Matching

We can offer price matching for products where both size and color are available at both Cinqasept.nyc and the other retailer. These request must be made within 48 hours of the order being placed to qualify.

Delayed Packages

Delivery times are only estimates and are not guaranteed by Cinq à Sept in the event of forces of nature or other uncontrollable events occur. The shipping speed chosen during check out will be what service is chosen when shipping.

Lost or Stolen Packages

We encourage customers to choose Route tracking and insurance at checkout to protect their order from damage, loss and theft. In the event your order experiences delivery issues you can file a claim through Route and have the option of a replacement or reimbursement. Read more about Route tracking and insurance here.

Claims will be processed through Route and must be filed 5 days after delivery date. You can file your claim here.

Please note: Once the package is delivered, the service has been used and the cost of services cannot be refunded.

International Shipping

For international shipping please shop our products on Farfetch.

On cinqasept.nyc we currently only ship to the United States and Canada. Please note, all orders shipped outside the continental US do not qualify for expedited shipping.

All items are quality controlled and checked for any faults before they are shipped to customers. Should you receive an item that is not in perfect condition please contact us at customerservice@cinqasept.nyc immediately.